Terms of Service

1. The service

idare.az provides AI chat and voice agents that respond to your customers on WhatsApp, together with a dashboard for bookings, appointments, orders, your catalogue and customer records. The service is in early access, and features may change.

2. Setup and your responsibilities

• We set up the service together with you. You provide accurate service, price, opening-hour and policy information and keep it up to date.
• You need a WhatsApp Business number and must comply with WhatsApp's and Meta's business terms and policies.
• Your team remains responsible for confirming bookings and orders, and for answering anything the agent hands over to them.

3. AI limitations

The agents are designed to answer only from the information you provide and to hand sensitive requests (such as complaints, medical and allergy questions and large orders) to your team. Automated responses can still be imperfect, and you remain responsible for decisions made about your customers, safety and service.

4. Billing

• Joining the waitlist is free and doesn't commit you to anything.
• Before any paid service starts, prices and billing terms are agreed with you in writing.

5. Acceptable use

You may not use the service to send spam, to mislead customers, or for anything unlawful. We may suspend the service if it is used in a way that puts customers, WhatsApp accounts or our systems at risk.

6. Data

You own your business's data and your customers' data. We process it to provide the service, as described in our Privacy Policy.

7. Liability

To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect losses such as lost profits.

8. Changes

We may update these terms. If a change materially affects you, we will tell you in advance, and you can cancel before it takes effect.